Privacy Policy

Information We Collect

We collect information in the following categories:

• Account and business information: name, email address, phone number, business name, role, billing details, and account preferences;
• Store and catalogue data: product listings, pricing, categories, storefront content, and vendor configuration;
• Order and transaction information: order history, payment status, invoices, shipping details, and support communications related to orders;
• Payment information: payment method metadata and transaction references processed by third-party payment providers. Vendorbase does not store full payment card numbers;
• Technical and usage data: IP address, device and browser type, log files, pages viewed, referral URLs, and interactions with Platform features;
• Communications: messages you send to us, support requests, and feedback;
• Cookies and similar technologies: identifiers used to maintain sessions, remember preferences, and understand Platform usage.

How We Use Information

We use personal information to:

• Provide, operate, secure, and maintain the Platform;
• Create and manage accounts for vendors and retailers;
• Process orders, payments, payouts, refunds, and related notifications;
• Calculate taxes, fees, and shipping where applicable;
• Provide customer support and respond to inquiries;
• Send service-related communications, including security alerts and account notices;
• Monitor, prevent, detect, and investigate fraud, abuse, and security incidents;
• Analyze usage to improve performance, features, and user experience;
• Comply with legal obligations and enforce our Terms of Service.

How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• With vendors and retailers when needed to complete transactions, fulfil orders, or provide support for a specific storefront or order;
• With service providers that help us operate the Platform, such as payment processors, hosting providers, email delivery services, analytics tools, and tax calculation providers;
• With professional advisers where reasonably necessary, including lawyers, accountants, and insurers;
• For legal reasons, including to comply with law, respond to lawful requests, protect rights and safety, or investigate misuse;
• In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and protect the Platform.

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality, including authenticated areas and checkout.

Data Retention

We retain personal information for as long as needed to provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Retention periods may vary depending on the type of information, whether an account remains active, and applicable legal requirements.

Security

We use administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit where appropriate, and monitoring for suspicious activity.

No method of transmission or storage is completely secure. You are responsible for safeguarding your account credentials.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal information, or to withdraw consent where processing is based on consent.

To exercise privacy rights, contact us at support@vendorbase.com. We may need to verify your identity before responding.

If you are located in Canada, you may also have rights under applicable privacy laws, including PIPEDA and substantially similar provincial legislation.

International Transfers

We may process and store information in Canada and other countries where we or our service providers operate. Those countries may have different data protection laws than your jurisdiction.

Where required, we use appropriate safeguards for cross-border transfers of personal information.

Children's Privacy

Vendorbase is intended for business use and is not directed to children under 18. We do not knowingly collect personal information from children.

Third-Party Services and Storefronts

The Platform integrates with third-party services such as payment processors, tax providers, maps, and authentication providers. Their use of information is governed by their own privacy policies.

When you interact with a vendor storefront, that vendor may also process your information as an independent business. Vendor privacy practices are the vendor's responsibility, though we may facilitate data flows needed to complete orders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may also be communicated through the Platform or by email where appropriate.

Contact Us

For privacy questions or requests, contact support@vendorbase.com.